Get Answers to frequently asked questions at strain’s legal dispensary.
Questions about shopping for cannabis are only natural. Strain is here to help. Below, we’ve answered all the common questions we hear from our community most often. For personalized service, feel free to reach out to us with a direct message. Once you’ve had your questions answered about Strain’s legal dispensary, shop the online menu featuring hundreds of California’s best cannabis products.
Can I call for support?
How old do I have to be to order delivery?
Medical customers are able to order cannabis delivery with a valid government ID proving you are over the age of 18 AND a valid medical marijuana card issued in the state of California.
What forms of ID are accepted?
Your state driver’s license, state identification card, or passport can work as a valid form of identification. Your ID must be valid and have a future expiration date in order to be accepted.
What is your delivery range?
Strain offers local delivery to the Los Angeles communites of Chatsworth, San Fernando Valley, Simi Valley, Thousand Oaks, Canoga Park, Granada Hills, Northridge Moor Park, Porter Ranch, Reseda and Balboa.
Do I have to create an account to order delivery?
Yes, Fill up your shopping cart and you’ll be prompted to create an account during checkout. When you come back to order cannabis delivery again, just login and all your account details will be saved.
May I tip the driver?
Tips are appreciated, but not required. Our team works hard to provide you with five star service and we are grateful for any gratuity that you contribute.
Do I sign up if I am a returning customer?
How do I choose in-store, pick up or delivery?
What happens after I've placed my order?
What types of payment methods are accepted at Strain?
How can I redeem a promotional code?
Join the Strain family today.
Save 15% On Your First Purchase
Enjoy 15% off your first purchase when you order for Thousand Oaks dispensary delivery.
We've also got a whole host of deals our regulars can take advantage of too.